You may already have heard of United Airlines' PR nightmare via a song on youtube. It's good fun, and a good example of how the Internet gives "the little man" a voice he never had before.
What I don't get is how employees can be so stupid that they grossly mishandle luggage right in view of passengers. One of my friends was sitting on a plane being loaded, and he saw a loader-guy deliberately drive a forklift several times hard into a bunch of loaded luggage, including my friend's. Fortunately at least he got prompt compensation when he complained.
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And to think Roissy Airport (#1 in Paris) worried about such trifle things as fundamentalist muslims infiltrating their subcontracted luggage handlers, or another organized network focusing on theft of valuable luggage content...
Really, these dumb travelers will raise a fuss about the silliest pointless matters!
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