I just wrote this to the Blogger abuse help line:
Dear Blogger abuse line,
The support line seems to have disappeared? What's up with that?
I looked at the "help groups", but it seems I have to subscribe to one to use it, and I don't want to do that.
This seems to be the only human contact to Blogger, so I'm writing you.
How do I change the sequence of the monthly archive list on my blog, to show the most recent month on top?
Sincerely yours, Eolake Stobblehouse
5 comments:
Seems many online organizations are going like this.
I have a "broken" Yahoo ID. I can inform them of everything that OUGHT to be associated with the account information, but their database somehow got corrupt, so the confirmation info turns out to be "wrong." Who looks into this? I can't tell. Nobody, as far as I know.
Funny thing is, they tend to go toward LESS rather than more direct-human customer service, the bigger they get. A small outfit, like mom-and-pop, you can call and just eventually get someone who knows all the ins and outs and fixes it for you. A big organization, they have made a corporate decision to eliminate all non-profitable behaviors including any management of "problem customers," so they end up just ignoring you.
The "better" Blogger gets, the less you'll be able to get what you want. That's how they make sure they get their money.
In fact, "The Four Hour Work Week" by Tim Ferris highly encourages such behaviors. It's essentially a program for setting up businesses that are entirely automated and that do not, so much, perform their avowed function or provide the supposed service, as make sure the bills are paid. It's a great recipe for business from the point of view of the owner ... but ...
Final Identity said: "... they tend to go toward LESS rather than more direct-human customer service ..."
Yahoo! is not in the service business, they are in the advertising business. Yahoo!'s customers are its advertisers who pay for ad placement. Yahoo ID owners who use the Yahoo! web site(s) for free form an audience for relationship marketing.
"In fact, "The Four Hour Work Week" by Tim Ferris highly encourages such behaviors."
Tim Ferriss encourages outsourcing customer service to a virtual assistant. This is to improve customer service, not weaken it. As a sole proprietor, you have to, for example, sleep every now and then. By outsourcing your first line customer service to a VA you can provide 24/7 service. Likewise when you are traveling, etc.
Ferriss also suggests firing any problem customers -- i.e. customers who consume the most of your resources but bring in the least revenue. This is not about providing poor service but contacting the customer and letting them know that you are terminating your relationship with them. Very sound advise. I wish I'd understood this when I first went into business!
By the way, Tim Ferriss' blog is hands down the most valuable blog on the internet at the moment. It is the only blog I would pay to read, if it wasn't free.
You are dumb as shit ttl.
"You are dumb as shit ttl."
How so? His argumentation is precise, to the point, and makes a lot of sense...
I wish I could bill a penny for every pointless anonymous flame disrupting the relevant comments.
Just with this blog, I'd be rich. :-)
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