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You know how customer service is with big companies? Well, here is a funny little story.
Having my business on the web, I don't want to be without a Net connection for even a brief while, so I have two different broadband connections.
At least I thought I did, but when my primary one started getting flaky, I noticed that my secondary one did not seem to work at all.
First there was a very odd web page saying that service would resume soon, and some blaming game between big companies explained, companies I never heard of. Then there was no connection at all. And this seemed to go on, so I finally got impatient and contacted the provider, Bulldog Broadband, to find out why this was so.
They couldn't find me in their system, so I gave more data, and so on and so forth with no results. I was very patient.
Then I decided to check into the built-in web server on the wireless modem I got with the service. And I noticed that the username for loggin in was "fast4". And I remembered: I was a customer of a company named Fast4.net, not Bulldog Broadband! I had decided to change to Bulldog, but it never actually happened for some reason. I decided to forgive Bulldog for not finding my customer file.
Looking through my email archives, I found out that Fast4 has actually not billed me for months... I still have not found out what happened to that company or my account with them, but here is the last exchange between me and Bulldog:
Me:
"... Ooops, sorry, I don't think I have an account with you..."
Bulldog Broadband:
"Thank you for emailing us. Unfortunately we are unable to find your account with the details you have provided. Please can you supply us with your order reference number (BDOL) as this is necessary to verify your identity and access your account, in line with Data Protection Act regulations."