Thursday, September 01, 2011

"No fix for that" says Virgin UK

My TV cable box with the Virgin extra V+ service can record programs. And normally it does it fine. But recently it has suddenly deleted a whole string of recordings at once, everything on it. When rebooted, it has "recovered content" files listed, but these files won't play. It has happened several times.

Not great, so I called Support. After much checking and waiting, I was told that "there's no fix for that". Apparently not even getting a new box would help. And there was no light on the horizon either.  I would simply have to sit back and accept my recorded fave TV programs disappearing periodically. Or, I guess, get Sky TV instead. But I don't think they do broadband.

Wow, that has to be the worst ending of a Support call I've ever had! "There's no fix for that"... seriously?

5 comments:

  1. Why not suggest that to Richard Branson as a new slogan for Virgin?

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  2. Could you link it to a backup device, or maybe replace it with something like Tivo?

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  3. TTL said...
    "Why not suggest that to Richard Branson as a new slogan for Virgin?"

    He'd have just a few po'd customers! (Holy **! No *wonder* he's got such a shit-eating GRIN on his face!)

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  4. A place to come hang on Sir Richard Branson's island. :-P

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  5. Geesh! Just found a coupla other cute vids:

    http://www.youtube.com/watch?v=WyL7pDiHxxQ&NR=1

    and...

    http://www.youtube.com/watch?v=zf9W7w_9T1U&NR=1 :-D

    ReplyDelete